Durham Equine Practice, Croxdale Telephone: 0191 603 1122
Mobile: 07702 948840
Email: vet@durhamequine.co.uk

Cookie Policy

We use cookies for very few purposes, a cookie is a small piece of text sent to your browser when you visit our website. It helps us to remember things about your visit, in particular your preferred language and other settings within the enquiry form. This can make your next visit easier and our website more useful to you. Cookies play an important role in allowing you to navigate our site with ease.

Privacy Policy

Your privacy is important to us. Your personal information will remain confidential to us and will not be sold or passed on in any way to third party or other organisation.
Your personal information will only be uses in regards to any enquiry or agreement to have with Durham Equine Practice or for contact purposes.
Please contact us by email on : vet@durhamequine.co.uk or by post : Durham Equine Practice, Unit 41, Meadowfield Ave, Enterprise City, Durham, DL16 6JF.

The Data we collect.

The Personal data you have provided, we have collected from you or we have received from third parties includes:

  • Name, address.
  • Contact details, including telephone numbers and email address.
  • Details about your horses/animals
  • Stable address.
  • Your insurance details where necessary.

What we use this information for.

We store and use this personal information for the purpose of :

  • Managing any veterinary visits to attend to your animal.
  • Invoicing and payment processing.
  • Managing any insurance claims on your behalf
  • Writing prescriptions.
  • Sending your information to laboratories or referral hospitals we are associated with.
  • Communicating with you about vaccination reminders or any promotions that may be relevant.
  • Administering debt recoveries where you owe us money.
  • Fulfilling our obligations owed to a relevant regulator, tax authority or revenue service.

Marketing

We will send you marketing information about our products and services.
You can object to receiving marketing from us at any time via email or by post.

Who we store your data with

Given the nature of the services we provide we may share your information with insurer's for the purpose of handling claims, laboratories and horse passport agencies
Third party service providers who support the operation of our business, such as IT, financial service providers and debt collection agencies.

How long you information is kept

We will retain your personal information for up to 7 years after which time it will be archived or deleted.