Durham Equine Practice, Croxdale Telephone: 0191 603 1122
Mobile: 07702 948840
Email: vet@durhamequine.co.uk
CHANGES TO OUR VISIT FEES
As many of you know, we joined with Simply Horses in June 2016 and have honoured their visit fee structure for 12 months to allow clients to adjust.

But now the time has come to make things fair across the board for all our clients.

From Tuesday, August 1 2017 there will now be two price options depending on proximity to the practice.

For yards within a 20 mile radius of our office in Durham (blue):
£25 visit fee - For appointments booked at least 24 hours in advance and with no vet or time specified.
£35 visit fee - For appointments that request a particular vet, a specific time or time restriction or those booked at short notice, such as emergencies.

For yards within a 21-30 mile radius of our office in Durham (yellow):
£35 visit fee - For appointments booked at least 24 hours in advance and with no vet or time specified.
£45 visit fee - For appointments that request a particular vet, a specific time or time restriction or those booked at short notice, such as emergencies.

When we see three or more horses on the yard there will be no visit charge. We are also happy to organise pre-arranged fortnightly/monthly yard visits in certain circumstances.

As a results of these changes, some clients will pay more than they previously did, while some will pay less. We appreciate your cooperation with these changes and trust our clients will understand that running a fleet of company vehicles 365 days a year 24/7 is a considerable outlay.

In the past, some of our clients have enjoyed free visits. These were part of the Simply Horses business plan and were designed to be short-lived, but continued for several years. By ending them we feel that our invoices will accurately reflect the value of the service we provide.

Our full terms and conditions can be found on our website, www.durhamequine.co.uk. If you have any further questions or would like to confirm your call out fee, please speak to a member of our team by contacting 0191 603 1122.